Billing: what we bill and how to view/change your plan

Support Center > About SecureVideo Accounts and Service

Published 05/29/2015 at 11:25pm UTC

Page viewed 7425 times


A session becomes billable as soon as there is a mutual connection.

  • If using our Zoom platform, sessions which have been running for more than 10 hours are automatically ended. Users can create another session right after.
  • If using our VSee platform, sessions are not automatically ended after any amount of time. 


Session cost is dependent on your account plan. If you're unsure of your account plan, and are an administrator on the account, you can always review your plan details from your account.


See our website to compare our Value and Unlimited plans. You may also be interested in:



You can upgrade from Value to Unlimited from within your account. If you would like to change your plan from Unlimited to Value, please contact our support team at [email protected]


1. Click on the Profile icon in the upper right-hand corner, and select "Account Billing" from the dropdown menu.



2. Click on the"View" button in the Pricing box.


3. The first half of the page will display your current plan details.



4. If you are on a Value plan, you can scroll down to the bottom of the page to upgrade to Unlimited.

  • Legacy Free plan users will not be able to upgrade through the website.
  • If you are already on an Unlimited plan and wish to switch back to Value, please contact [email protected] or call our support team at (888) 540-2829. 
  • To make any other changes to your plan or request a new custom quote, please contact [email protected] or call our sales team at (888) 200-7730.  


Example of current plan:



Example of upgrade option to Unlimited:


This article was last reviewed by our Support team on May 30, 2017.